The Paws Indoors Team

Paws Indoors is an independent practice that has been running for over twenty years. Rosie has a wealth of experience treating pets at home, listening to, and liaising with owners to empower them to achieve the best outcomes for their pets, considering their particular circumstances, expectations, and budget. Every case is assessed and treated according to the individual needs of the pet and owner.

She is backed up by a small team of experienced clinical and reception staff. All are used to dealing with veterinary queries, offering a sympathetic ear and the time needed to understand your particular needs.

Being a small team, you can be assured that we will develop an ongoing understanding of your pet’s individual health needs.

How we work

Because Paws Indoors works very differently from a regular practice, we find that we can serve you best if you telephone the practice first. This enables us to determine the urgency of your needs and to plan for any individual circumstances or requirements. Each consultation requires careful planning, which can only be done by a real-time discussion with one of our experienced team members.

We are more than happy to accept enquiries by email or social media channels, but please always include a phone number so we can call you back.

We understand that some enquiries are emotional or distressing. Our team are used to guiding pet owners through challenging conversations. You will be given time and a sympathetic ear to make these conversations more manageable.

As an independent practice, you can be assured that Paws Indoors is committed to the health and welfare of your pets. All our decisions are based on what best supports our team to deliver the service you require. We believe in empowering you, the person responsible for your pet’s care, with the tools and information you need to bring about the best outcome for your pet. We know it is not always easy. We understand that some pets are difficult to deal with. We also know that what is best for one pet will not suit another.

We aim to serve you with kindness, compassion, and integrity.

Paws Indoors – Our vet-owner partnership

Our responsibilities to you

• At the heart of the veterinary oath is a commitment to the health and welfare of the animals entrusted into our care. Ultimately as veterinary practitioners, vets, nurses, and non-clinical staff, we are advocates for your pet, as they have no voice of their own.
• We always put the animals’ welfare first.
• Having said that, we recognise that you, as the animal’s primary caregiver, are essential to the success of any treatment or intervention suggested. With this in mind, we aim to work with you in developing, implementing, or altering a treatment or care plan.
• We will give you estimates of treatment costs in advance and advise you if these estimates are likely to be altered significantly and the reasons why.
• We will offer a range of alternative treatments that are appropriate to your pets’ condition, indicating the benefits and limitations of each.
• We will reply to questions and complaints in a timely fashion.

In return, we expect from our clients

• To follow the welfare guidelines set out in law and ensure that your pet is adequately provided for, bearing in mind that as the pet owner, providing veterinary treatment for your pet is your responsibility and that veterinary treatments require time and money.
• To treat our staff respectfully at all times. We have a zero tolerance policy towards abuse, discrimination or harassment, including sexual harassment. Clients who do not comply with this policy will be banned.
• Communicate quickly with any information concerning your pet’s health and welfare, as this may impact the treatment we propose for your pet.
• To pay for treatment promptly as we are a small business.
• If you are unhappy with the treatments proposed or carried out, you maintain communication channels with us so we can resolve any issues.

Continuity of care

Our two vets will get to know your pets very well. Usually, one vet will see a case through from beginning to end, but, where necessary, the vets liaise closely to ensure that they are each aware of your pets’ treatment plan and special needs. Of course, you are more than welcome to request a particular vet to treat your pet, and we will try to fulfil your requests, as long as the vet’s diary allows.