Paws Indoors Ltd is committed to providing excellent service and the highest standards of patient care. Any comments that help us improve our services are always welcome. Good or bad, this feedback will help us continuously improve our services. On occasions when expectations are not met, please direct your concerns to the vet or office manager as soon as possible.

  • Most issues can be sorted out easily and quickly when they arise. However, if the problem cannot be resolved immediately, please contact the director, Dr Rosemary Smith, by telephone or email. This way, she will hopefully be able to address your concerns personally and promptly. If this is not possible, she will explain any further action required, including time frames.
  • If you are still unsatisfied, please address your concerns in writing to Dr Smith. To help us to help you, please provide as much detail as possible concerning dates, times, the nature of your complaint and the outcome you are hoping for.
  • All written complaints will be acknowledged within five working days, detailing the proposed actions, how we will keep you updated, and the timescales involved.
  • If we do not succeed in resolving your complaint to your satisfaction, please contact the professional conduct department of the Royal College of Veterinary Surgeons at Belgravia house, 62- 64 Horseferry Road, London SW1P 2AF, to discuss the issue. They can also be contacted on 020 7222 2001 or by email at Further information can be found at